The warranty on all wheelsets is 3 years. This covers defects, cracks, delamination, or any failures from the manufacturing process. We will replace your carbon rim, cover the shipping cost to you, but we do not cover the cost to rebuild the wheel at your local bike shop (if necessary).
The warranty does not include:
Normal wear and tear (spokes, nipples, brake tracks, tires, inner tubes, freewheel bodies, seals, rim tape.) Products which have been incorrectly installed and/or adjusted. Excessive abuse of the wheelsets. Damage caused by a bad road. If the wheelset has been altered in any way. Issues brought about by neglect or poor maintenance. Surface finish and cosmetic treatments (decals, etc.) Damage as a result of a crash. All other bicycle components. Consequential or incidental damage.
The following will void your warranty:
Misuse (Jumping, trick riding, etc.) Modification of wheels. Tire pressure exceeding 140psi. Improper assembly. Installation of parts or accessories not originally intended for, or not compatible with the wheelset sold. Use of brake pads not designed for carbon wheels.
3 Year Crash Replacement Plan
If you are unfortunate to have an accident on your bike and are concerned about the integrity or damage your rims might have sustained send us a picture of the damage so we can assess it.
If your wheelset needs to be replaced we will do so at 50% off the original purchase price. we will also ship the new wheelset or replacement part free of charge.
This plan covers one crash per wheelset. This plan is not transferable and only applies to the original purchaser.