Faq’s

 

 

How long until I receive my order?

All wheelset orders are process and shipped within 24 hours unless on weekends, in this case orders are sent out next business day. You order will deliver in 3 to 5 business day and you will be able to track it online with the email and tracking # we send you.

 

I live in the US, what about customs or duty charges?

All shipping is an inclusive flat fee rate for Canada and the USA; there are no extra charges for duty or customs with your USA order. Please contact us if such a fee ever occurs so we can reimburse you the cost.

 

How can I track my order?

You would have received an email advising the date your order shipped and a tracking #. If you did not receive this email, and have checked your email junk folder, contact us so we can track the order for you.

 

What is your return policy?

30 days. The items must be returned unused and in the original packaging within 30 days for a full refund.

 

How long is your warranty and what does it cover?

The warranty on all wheelsets is 3 years.  This covers defects or failures from the manufacturing process. This does not included excessive abuse of the item, damage caused by a road, and if the wheelset has been altered in any way.

 

Do you offer a crash replacement plan?

Yes. If you are unfortunate to have an accident on your bike and are concerned about the integrity or damage your rims might have sustained send us a picture of the damage so we can assess it. If they need to be replaced we will do so at 50% off the original purchase price.

 

What’s included with a wheelset purchase?

With each purchase you will receive 2 skewers, 4 brake pads, rim tape for each wheel, 2 valve extensions, and a spacer for your cassette.

 

Where is your business located?

We are located in Montreal, Quebec, Canada.

 

Where are your wheels manufactured?

Decals are printed and made in the USA, wheelsets are manufactured in Taiwan.

 

Can I change the colour of my spokes or hub? Is that possible?

We stock only black spokes and hubs but can special order another colour if you prefer, please have a look at our custom page here and contact us with your request.

 

Can I order a wheelset and have a custom decal colour made?

Yes of course, contact us and advise of what colour you would like and we will send you a design proof for your approval and an estimate on delivery.

 

Is your decal on the wheels removable or permanent?

The decal is made of high grade automotive vinyl and is removable/ replaceable by using heat.

 

Do you offer discounts for road or triathlon clubs?

Yes we do, if we have not emailed or included your club for a special discount please lets us know who we can contact to make this happen.